Wednesday, February 22, 2006

My Worst experience with world's best designed Business

When ever I go to the west of Andheri,I usually visit the Mc Donald outlet near the Andheri Station.I love the ambiance of Mc Donald and their fresh food. I ordered for a Combo consisting of Chiken Mc Grill,French Fries and Coke.I searched for a place where I could sit camly.I took a corner seat.I found that the table was not cleaned properly. I called up an employee who was sweeping the floor and told him towipe the table properly.Further I enquired him about the neopets displayed on a rack inside the restro.He said that he is busy and walk away from there.Now that was unexpected answer and sound me quite rude. I look at my mobile.It was quater to 10.I planned to have my dinner there,so I went to the counter again and odered for 2 more burgers and a Mc Shake.Meanwhile one of theiremployee took my privious tray and cleaned the table where I was sitting.When I came back from the counter I was shocked to see that my table was occupied by a couple.When I enqired about this from one of the employee he said he thaught that I left the restraunt.I was quite irated so I asked for the resident manager.Manager came and said that its a rule of Mc Donald that if a person get up from table,it means he has finished his food and their employess are directed to clean the table.Now this is shit-I felt that I was insulted.They commited a mistake and instead of taking this as a mistake they are give me these shits. I feel Mc Donalds should give more attention in trainng itsemployes for better customer interaction.I defined Mc Donald as :A best designed business with worst customer intraction.

2 comments:

Anonymous said...

Ohh...Its too rude man, u should have posted complaints in written/ mail......

Sandeep Majumdar said...

Yes I wrote a letter to the operation manager of Mc Donald and he assured me of immediate action.